Terms and conditions

LAST UPDATED: September 27, 2020

Introduction and Acceptance of Terms

Our Websites offer consumers a convenient way to find, learn about, and purchase products from BIC / DJEEP USA Inc. official websites and applications (“Website(s)”, “we”,” us”, or “our”). We provide our Websites subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting our Websites or are a registered Account user (as described below). By using our Websites, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use our Websites. Additional terms may govern certain features or content on our Websites, such as offers, product personalization, submission programs, contests or sweepstakes. By participating in any activity on a Website that is governed by additional terms, such as product personalization, submission guidelines, offer terms or Official Rules for a contest or sweepstakes, you agree that you will be subject to those additional terms in addition to this Agreement.

Your use of our Websites shall be governed in all respects by the laws of the state of Connecticut, U.S.A., without regard to choice of law provisions.

To make a purchase via our Websites, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age (19 years of age if purchasing lighters). NOTE: Orders will only be shipped to addresses within the 48 contiguous United States of America or the District of Columbia (we do not ship to Hawaii or Alaska).

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of our Websites are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. The image quality of your finished personalized product will depend on the resolution and format of your image submitted to be personalized. All features, content, specifications, sizes and prices of products and services described or depicted on the website are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown.

BIC / DJEEP Performance Policy, Product Replacement Procedures, Returns and Refunds

If you are not satisfied with the performance of a product you purchase on this site, we will gladly replace it at no cost to you. Please retain your product and contact our Consumers Engagement Department using the Contact Us Form for product replacement and shipping instructions. Please provide us with your order number, name, address, and a description of the reason for the return.

All products must be returned. Please get in touch with our Consumers Engagement Department using the Contact Us Form. Our Consumer Engagement Department will provide you with specific shipping instructions. Due to postal regulations, certain products, including Lighters, must be returned using approved mailing materials provided by BIC / DJEEP.

For refund requests please contact our Consumers Engagement Department using the Contact Us Form. You will not be refunded any original shipping costs and you will be responsible for paying the shipping costs for returned product(s). Any refund request must be made 30 days from date of purchase, the product must have been purchased from one of our Websites. The refund will be based upon the price paid at the time of purchase.